1. Damage or short delivery must be noted at the time of delivery to the couriers on their paperwork marked on:-
a/ Goods Damaged/Packaging Damaged
(Should the packaging of a parcel look damaged the customer should accept delivery and inform us within 24 hours whether or not the product is damaged).
b/ Short Delivery - 1 parcel missing etc
2. Delivery dates quoted are indicative and not guaranteed. No liability will be accepted for delay in delivery.
3. Digital pianos will be delivered boxed & unassembled to your ground floor premises. You must contact us and arrange for an upgraded delivery service if anything different from this is required. Where the product ordered is a Digital piano, please make provision to assist the driver with delivery - in order to keep the delivery cost to a minimum, our courier provides a one person delivery. Two person delivery is available at extra cost, please ask for details.:-
4. On all product orders placed before 12.30pm, we endeavor to dispatch goods that are in stock for delivery Next working day. For orders placed after this time please allow another working day.
5. All prices are subject to change without prior notice.
6. Returns Policy. Any product may be returned to us for a full refund within 7 days of delivery providing that your request to cancel is received by us in writing or by email within 7 working days - a telephone call is not sufficient. It also assumes that the goods have not been used and are in same condition as when delivered with ALL the original packaging intact. The buyer however will pay all delivery charges involved including delivering and returning the product.
7. Please note that all shipping costs quoted are for delivery to UK Mainland only. A separate delivery cost can be quoted to all other destinations other than actual UK mainland - Please contact us for a quote.
8. Should a product be found to be faulty within 28 days of purchase we will collect the product free of charge and will replace that product free of charge. After this time it will be the buyers obligation to return the product to our repairers at the buyers expense (apart from on site guarantee where we will arrange an engineer to call).
9. Returns - It is the customers responsibility to ensure that the package is returned to us in its original packaging.
10. I agree to receive promotional emails and postal information from time to time.
11. A restocking fee of 10% of the selling price will be charged on all returns made within the 7 day period.
